Highgrove & Hall
Partners along your financial journey
Highgrove & Hall Privacy Policy
Our contact details:
Highgrove & Hall Limited
20 Wenlock Road, London, England, N1 7GU
We currently collect and process the following information:
Identity Data, Includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Profile Data, Includes your username and password, preferences, feedback, and survey responses.
Contact Data, Includes company address, email address and telephone numbers.
Transaction Data includes details about payments to and from you and other details of the services you use from us.
How we get the personal information and why we have it.
Most of the personal information we process is provided to us directly by you filling in forms or by you corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
apply for our products or services
subscribe to our service or publications
To manage our relationship with you which will include:
Notifying you about changes to our terms or privacy policy
Asking you to leave a review or take a survey
To perform our services to you including:
Manage payments, fees and charges
Collect and recover money owed to us
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
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How we store your personal information.
Your information is securely stored and we keep financial records for 6 years. We will then dispose your information by returning the records to yourselves.
Your data protection rights.
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@highgroveandhall.co.uk or write to us at 20 Wenlock Road, London, England, N1 7GU if you wish to make a request.
How to complain.
If you have any concerns about our use of your personal information, you can make a complaint to us at:
Highgrove & Hall Limited
20 Wenlock Road, London, England, N1 7GU
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
